Frequently Asked Questions
How do I get started?
All you need to do is call us at (805) 772-7466. We can pick a time that works best for you to take a tour of the club. You can become a member and get started the same day. Click here for more information about gym memberships and specials.
 How often should I exercise?
Every individual is different. 2-3 times per week of cardio and resistance training is a good basic recipe for general health and fitness. Our professional staff will help set up a program that will help you attain your fitness goals. Click here for more information about our personal trainers.
What if I haven't been exercising lately, how do I get started again?
One of our nationally certified personal trainers can help you get back into a good fitness routine. Getting encouragement from someone really helps, or joining an exercise group such as walking or running. When you become a FitnessWorks member, we set you up with one of our nationally certified personal trainers. During this initial gym training, they will familiarize you with our facility and how FitnessWorks can get you back on the path to health and wellness.
 Will someone assist me with my workouts?
Every new member receives a complimentary gym training. Our training staff also offers packages for future sessions. FitnessWorks trainers wear red shirts and are available to answer general questions.
I need to lose weight - do you offer any programs for weight loss?
Two times a year we run a Commit To Get Fit program that focuses on weekly use of the facility by tracking how many times members use the gym as well as extra support and motivation. Ask any FitnessWorks staff member for details.
How long will it take to start to see results?
A big mistake some new members make is overdoing it in the beginning and then burning out before the results start to show. Depending on your goals and exercise regime, results may vary. With an optimum diet and workout program, it is possible to see results almost immediately.
Does it cost extra to use KidWorks childcare?
The cost is $3.00 per child, per session. You can also buy a package of 20 visits for $50.00. Click here for more information about KidWorks.
How young can a child be to join FitnessWorks?
Our general policy is that a child of at least 14 years old can become a member as long as they workout with a parent.
Do you offer family memberships?
We do offer family memberships. With a family membership you can save on your enrollment and monthly rates. Call (805) 772-7466, ext. 208 for an appointment to tour the facility.
Are group exercise classes part of membership?
Our club is ALL ACCESS which means our tremendous selection of group fitness classes is included in all of our memberships.
How do I replace my membership card if I have lost it?
We will be happy to replace your first lost card. Just come to the front desk and we can take care of it. Subsequent cards can be replaced for $3.00.
 How do I know if I need a personal trainer?
People hire personal trainers for many reasons. If there is anything stopping you from achieving your fitness goals whether it be lack of motivation, boredom, or anything else it might help to speak to a trainer. Every member could benefit from the guidance and motivation offered by a personal trainer. When you commit to a schedule with a personal trainer, you are much more committed to your overall health and wellness.
If I have questions concerning my membership, who should I call?
ABC Financial, our billing company, can answer questions about billing, freezing and canceling your account. Their toll free number is (888) 827-9262. Also, any FitnessWorks staff can help direct your question to find a quick answer. Our Membership Director can be reached at (805) 772-7466, ext 208.
Are there other clubs I can use when I travel?
FitnessWorks is part of the IHRSA network which allows our members to use over 3,000 clubs worldwide at a discounted rate. Ask the front desk for details.
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